Refund & Returns Policy

Effective Date: 06 October 2024

Thank you for shopping at Displayed. We strive to provide you with the best experience and highest-quality products. If for any reason you are not satisfied with your purchase, this Refunds & Returns Policy outlines the conditions, processes, and timeframes for product returns and refunds.

1. Products Covered

This policy applies to all physical products sold on Displayed by Displayed ZA.

2. Returns Eligibility

To be eligible for a return, the following conditions must be met:

      • The product must be in unused and resaleable condition.

      • The product must be in its original packaging with all accessories, manuals, and tags intact.

      • Returns must be requested within 30 days of the delivery date.

      • Certain items, such as personalized or custom-made products, perishable goods, or final sale items, are not eligible for return unless they are defective.

    3. How to Initiate a Return

    If you wish to return a product, please follow these steps:

        1. Contact Us: Email us at support@displayed.co.za within 30 days of receiving your product, providing your order number and a brief explanation of the reason for the return.

        1. Approval Process: Once we receive your return request, we will review the request and provide approval or further instructions within 2-3 business days. Please do not send any products before receiving return authorization.

        1. Return Shipping: After your return is approved, you will be responsible for arranging and covering the cost of return shipping, unless the item is defective or incorrect.

      4. Return Shipping Costs

          • Customer’s Responsibility: For non-defective items or items you no longer want, you will be responsible for the return shipping fees.

          • Defective or Incorrect Items: If the product is defective or incorrect, we will cover the return shipping costs. Please include proof of the defect (e.g., photos) when contacting customer support.

        5. Inspection and Processing of Returns

        Once your returned item is received and inspected, we will notify you via email. The inspection process usually takes 5-7 business days. If the return is approved, we will initiate a refund, replacement, or store credit according to your preference.

        6. Refunds

        Refunds will be issued to the original payment method within 7-10 business days of approving the return. Please note:

            • Shipping fees are non-refundable unless the item was defective or incorrect.

            • Refunds may take additional time to reflect in your account, depending on your payment provider.

          7. Exchanges

          If you need to exchange a product for a different item, please follow the return process above. Once the original item is returned and inspected, you may choose to receive either a replacement or store credit for a future purchase.

          8. Non-Returnable Items

          The following items are non-returnable:

              • Custom or personalized items

              • Clearance or final sale products

              • Perishable goods

              • Opened or used products not in their original condition

            9. Damaged or Defective Products

            If you receive a product that is damaged or defective, please contact us at support@displayed.co.za within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.

            10. Contact Information for Returns

            For all returns, refunds, or exchanges, please contact us at:

              Our team will assist you throughout the return process to ensure a smooth experience.

              By purchasing from Displayed, you acknowledge that you have read, understood, and agree to this Refunds & Returns Policy